ColdMerge docs
Connect a mailbox, import contacts, send campaigns, and fix common problems in ColdMerge.
New here? Start with thisHow do I send my first campaign?Connect a mailbox, import a small list, write a message, preview it, and start sending.
Getting startedCreate your account, connect a mailbox, and send a small first campaign.5 guidesMailboxes & sending domainsConnect Gmail, authenticate your sending domain, and control when and how much each mailbox sends.7 guidesCampaigns & sequencesWrite, launch, and monitor email campaigns and their follow-up sequences.7 guidesContacts, lists & importsAdd people, group them into lists, and import files without creating duplicates.8 guidesUnsubscribes & suppressionGive recipients a way to opt out and prevent suppressed addresses from receiving future messages.4 guidesDeliverabilityUnderstand the limits, pacing, and safety stops that protect your sending mailboxes.4 guidesReplies, tracking & verificationRead replies and results, inspect sent messages, and check addresses before sending.7 guidesAccount & billingManage your sign-in, security, notifications, plan, payments, and billing status.10 guides
ColdMerge sends campaigns through Gmail and Google Workspace mailboxes you already own. Use these guides to set up the app, send a campaign, and understand what happens after launch.
Start here
Section titled “Start here”New to ColdMerge? Follow these pages in order:
Complete a task
Section titled “Complete a task”- Import contacts from a file
- Write a campaign
- Launch a campaign
- Set up a sending domain
- Set your sending window
- Add an unsubscribe footer or header
- Read campaign results
Fix a problem
Section titled “Fix a problem”- Reconnect a mailbox
- Troubleshoot a sending domain
- Find out why a campaign paused
- Understand a failed payment
- Check why an import was refused
Browse by feature
Section titled “Browse by feature”- Getting started
- Mailboxes & sending domains
- Campaigns & sequences
- Contacts, lists & imports
- Deliverability
- Replies, tracking & verification
- Unsubscribes & suppression
- Account & billing
Contact support
Section titled “Contact support”- Once you’re signed in to the app, select the chat bubble on any screen to message us. If we’re not online, leave your message there and we reply to the email address on your account.
- For product questions, you can also email hello@coldmerge.com, and we answer within one business day. Business days are Monday to Friday, excluding public holidays where we are based.
- For privacy and data requests, email privacy@coldmerge.com. See the privacy policy for response times.